Privacy Policy

01Introduction and Scope

This Privacy Policy describes how MELISSA MONTGOMERY REALTY, LLC, a limited liability company organised under and governed by the laws of the state of Utah, United States, together referred to in this document as the Company, we, us or our, collects, stores, uses, discloses and protects personal information. The Company operates a residential real estate brokerage serving buyers and sellers across northern Utah, and it maintains the public website found at https://www.melissamont.buzz, together with related pages, forms, contact tools and supporting systems.

The public website and its underlying application were planned, coded and maintained by the developer MelissaMont at the instruction of the Company. MelissaMont is named here only to give clear credit for the technical construction of this site and to confirm who is responsible for its day to day engineering. MelissaMont does not act as a separate data controller for the personal information described in this policy, and all decisions about how your data is handled rest with the Company, whose office stands at 424 E 3250 N, North Ogden - 84414-1618, United States (US).

This policy applies whenever you visit our website, complete a contact form, telephone the office at +19379628387, write to the email address message@melissamont.buzz, or otherwise interact with the brokerage services of the Company. The terms personal information or personal data in this document mean any information that relates to an identified or identifiable natural person, including your name, email address, telephone number and any detail that can reasonably be connected to you.

02Information We Collect

We collect information in three broad ways. First, you give information to us directly when you fill in a form, send an email, telephone the office or speak to an agent. Second, our systems collect certain technical information automatically from your browser and device as you move through the website. Third, we receive information from other sources such as listing databases, county recorder records, referring partners and service providers that help us run the brokerage.

We deliberately collect the minimum information needed to carry out each task. We do not buy bulk marketing lists of consumers, and we do not require you to create an online account merely to read the public pages of the site. Where a form asks for more than the essentials, we say so clearly and explain why the extra detail helps us serve you better.

03Information Provided Directly by You

When you use the contact form on the website, you may provide your full name, your email address, a subject line and the content of your message. When you telephone the office or meet an agent, you may provide your name, contact details, an address or legal description of a property you own or wish to view, your preferred price range, your financing status and any notes about the type of home that would suit you. When you enter a transaction with the Company, we may collect additional detail such as your postal address, your identification documents where required by law, your tax details and the records that a closing, escrow, title or lending partner needs to complete the deal.

Please do not send sensitive personal information through the public contact form. Sensitive information includes government identification numbers, bank account numbers, health records, racial or ethnic origin, biometric data or precise location from your device. If a situation genuinely requires such data, an agent will ask for it only by a secure and appropriate channel and only where the law permits. Anything you volunteer beyond the request may be treated as ordinary correspondence.

04Information Collected Automatically

When you view the website, our servers and our analytics service may log routine technical details. These include your internet protocol address, the type of browser you use, the operating system of your device, the pages you view, the time you spend on each page, the website that referred you to us and the approximate geographic region indicated by your connection. We record these details to keep the site working, to diagnose faults, to protect against abuse and to understand in general terms which parts of the site are useful.

Automatic data does not, by itself, tell us your name. We make reasonable efforts to keep it separate from the personal data you give us in a form, and we do not build the kind of detailed advertising profile of an individual that large data brokers rely on. When automatic data is combined with the information you provide, for example to follow up on a support request, we treat the combined record with the same care as any personal information.

05How We Use Your Information

We use the information we collect for clear and limited purposes. We respond to enquiries you send through the form, by email or by telephone, and we match your request to an available agent. We provide the real estate services you ask about, which can include preparing a market valuation, listing a property, arranging a viewing, preparing an offer, coordinating escrow or completing a closing. We maintain records of our communications so that we can follow the progress of a file and give you an accurate history if you ask for one.

We also use information to keep the website functional and secure, to send you service messages that relate to an active transaction, and, only where you have asked for it, to send you property updates and market news. We may use aggregated, anonymised information that can no longer identify you for internal reporting, for statistical analysis and for improving the quality of our listings and marketing. We do not sell your personal information to anyone, and we never share your details with a party so that they can market to you on our behalf without your permission.

06Legal Bases for Processing

We are a business operating from the United States, and most of the people whose data we hold are in the United States as well. Where a law such as the General Data Protection Regulation of the European Union applies to a particular visitor, we rely on a set of recognised legal bases for our processing.

We rely on performance of a contract when we carry out the real estate service you have asked us to deliver, such as listing a property or guiding you through a closing. We rely on our legitimate interests when we keep records, answer enquiries, keep the site secure and improve our business, always balancing that interest against your rights. We rely on consent where we ask your permission for a specific use, such as signing you up to a newsletter, and we always make it simple for you to withdraw that consent. We rely on compliance with a legal obligation when a statute, court order or regulator requires us to retain or produce certain records that concern you.

07Cookies and Similar Technologies

The website uses a small number of cookies and similar technologies to make navigation work and to gather the anonymous visits data described above. A cookie is a small text file placed on your device by your browser. Essential cookies allow the site to remember a choice you have made, such as whether the navigation menu is drawn open, and they keep the pages stable while you read them.

Analytics cookies, where we run them, help us count visits and see which articles are read most fully, always in aggregate and never in a way that names a single visitor. You are not required to accept cookies to read this site, and you can disable or clear cookies through your browser settings at any time. Turning off analytics cookies does not stop the site working; it simply stops the fine-grained traffic reports we receive. Because this site does not rely on advertising cookies, you will not see retargeted property adverts follow you as a result of visiting us.

08Third Party Services and Analytics

To operate and understand the website, the Company uses a small set of service providers. These may include a web hosting company that serves the pages, an analytics provider that reports on general visitor volumes, an email relay so that contact form messages reach the inbox at message@melissamont.buzz, and a form processing service that turns a submitted form into an email. Each of these providers receives only the data they need to do their job.

We select providers that agree to limit their use of your information, to protect it with reasonable security and to avoid building independent advertising profiles from the data they hold for us. The developer MelissaMont may have routine technical access to the hosting and code of this site in order to maintain it, and that access is subject to an obligation of confidentiality. Where a provider stores data, it does so under its own terms, and we encourage you to review the privacy notices of any service whose network you use to reach us.

09Sharing and Disclosure of Information

The Company discloses your personal information only where there is a legitimate reason to do so. In the course of a real estate transaction we share the details necessary with the relevant parties: a listing or multiple listing database so that your property is advertised to other agents, the title company that runs the ownership search, the escrow or closing agent who settles the funds, a lender or mortgage broker when you are financing a purchase, an appraiser confirming the value, an inspector you have engaged, and the buyer or seller and their authorised agents on the other side of the deal.

We may share information with a professional adviser such as a lawyer or accountant where it is needed to protect the Company or to complete a lawful matter, and with a court, regulator or law enforcement body when we are required to do so by an enforceable demand. If the Company is acquired, merges or transfers all or part of its business, your records may move to the successor so that service continues without interruption, and that successor must honour the commitments in this policy. Apart from these cases, we will not disclose your personal information to an unrelated third party without your consent.

10Data Retention and Storage

We keep personal information only for as long as it is needed for the purpose for which it was collected and for the period required by law. A general enquiry through the contact form is typically held for the time needed to answer the request and for a reasonable follow-up period, after which it is deleted or anonymised. Records connected to a completed real estate transaction are kept longer because state and federal record keeping rules apply to listings, agency records and closing documents, and because you may need the history later for tax or title purposes.

When we no longer need information, we delete it or remove the details that identify you so that it becomes anonymous. Information held in automated backups may persist briefly beyond the deletion of the live record, but we ensure that such copies are overwritten on their normal cycle and cannot be used for marketing. We review our retention periods from time to time so that they remain proportionate to the value and sensitivity of the data.

11Security of Your Information

We take reasonable and appropriate measures to protect the information we hold against loss, misuse, unauthorised access, alteration and disclosure. These measures include secure sockets layer transport encryption when a page is served over https, restricted access on a need to know basis to the staff and the developer MelissaMont who maintain the site, password protection on accounts, and care in how email and form messages are handled. Our employees and contractors sign commitments to keep client information confidential.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute protection. When you send information over a public form or unencrypted email, that message travels beyond our control and may be readable in transit. For details that are especially sensitive, we invite you to telephone the office instead at +19379628387 so that an agent can agree a more private channel with you. If we become aware of a breach that affects your personal information, we will notify you and the relevant authority where the law requires it.

12Your Rights and Choices

Depending on where you live and the law that applies to you, you may have certain rights over your personal information. These can include the right to access a copy of the information we hold about you, the right to ask us to correct recording which is inaccurate, the right to request deletion of information we no longer have a lawful reason to keep, the right to object to or restrict certain processing, and the right to receive a portable copy of data you provided to us in a structured format. If you live in a state such as California, Colorado or Virginia that grants consumer privacy rights, those rights apply where the Company falls within the law scope.

To exercise any of these rights, please contact the office at message@melissamont.buzz or at the postal address given at the end of this policy. We will verify your identity before acting on a request to protect your data from being handed to an impostor. We will respond within the time the law allows, which is usually thirty days and in some states forty-five. You also have the right to lodge a complaint with the data protection or consumer authority in your jurisdiction if you believe we have not handled your data lawfully.

13Marketing Communications

We send marketing email, such as new listings, open house schedules and market updates, only to people who have asked to receive them. When you request a valuation or enquire about a specific area, we may send a small number of messages about properties that match your stated interest; you can ask us to stop at any time and we will honour that immediately.

Every marketing message we send includes a straightforward way to unsubscribe, usually a link at the bottom of the email, and we process removal requests within a short time. We retain your marketing preference so that we do not contact you again once you have opted out. We never sell your contact details to another business so that it can market to you, and we do not share your information with property developers or lenders for their own promotion without your clear consent.

14Privacy for Children

The website and the real estate services of the Company are intended for adults who are at least eighteen years of age and who are legally able to enter into a real estate contract. We do not knowingly collect personal information from children, and we do not direct the website or its marketing toward anyone under the age of eighteen. A child should not submit a contact form, and a parent or guardian should supervise any casual browsing by a younger visitor.

If you believe that a child has given us personal information without the consent of a parent or guardian, please contact the office at message@melissamont.buzz and we will promptly review the matter and delete the information where we are not required to keep it for a lawful reason. We treat the safety of children as a priority and apply strict rules to any data that might concern a minor.

15International Data Transfers

The Company and its systems operate in the United States, and the office is located in North Ogden, Utah. Information that visitors outside the United States submit to us will normally be stored and processed in the United States. Data protection laws in the United States differ in some respects from the laws of the European Union, the United Kingdom, Canada or other countries.

If you are outside the United States, we ask that you understand this before sending personal information. Where a legally recognised transfer mechanism is needed, we will rely on the appropriate safeguards. Because the Company serves local northern Utah clients above all, most of the people who send us information are United States residents, but we treat the data of every visitor with the same care and honour the rights described in this policy regardless of national boundary.

16Links to Other Websites

From time to time the site may include links to other websites such as a multiple listing service, a local government page, a title or escrow partner, or a school district site. This Privacy Policy applies only to this website and the pages we control. When you follow a link to another site, that site sets its own rules for collecting and using your data, and we encourage you to read its privacy notice before you share information there.

We choose links carefully and review them periodically, but we cannot be responsible for the content, security or privacy practices of an external site, and a link on our pages does not mean we endorse every use that site makes of visitor data. Please treat external websites with the same caution you would apply to any business you meet online.

17Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, in our services or in how the website operates. When we make a material change we will place a notice at the top of this page with a new effective date, and we will keep a record of the date on which each version took effect so that you can see the history.

We encourage you to revisit this page whenever you are about to make a significant decision, such as signing a listing agreement or an offer, so that you are reading the version current on that day. The date at the top of this page is the date on which the present version applies. Continued use of the website or the services after a revised policy is posted indicates that you accept the revised version as it relates to information collected from that point onwards.

18Contact Information and Complaints

If you have a question about this Privacy Policy, about the information we hold, or about how we handle your personal data, you can contact the Company at any of the details below. A member of the office will acknowledge your enquiry promptly and answer clearly, in plain language and without form letters where we can manage it.

If you are not satisfied with our response, you may also contact the appropriate authority for your country or state. Within the United States, general consumer protection questions may be directed to the appropriate state regulator. If a law of the European Union or the United Kingdom applies to you, you may lodge a complaint with your local data protection authority. We will never penalise you for asking about your rights, and we will treat a privacy complaint with the same seriousness as we treat a matter of title.